SHIPPING & RETURNS

NEW ZEALAND:

A $10 flat rate will be applied at check out on all orders within New Zealand.

  

Estimated delivery times are as follows (Please note that these are just estimated times and they could vary depending on the whereabouts of the delivery address):

  • Allow up to 2 working days within NZ

  • Allow 24hours for your order to be processed

  • For rural deliveries please allow up to 5 working days

 

NOTE:

  • Delivery times may vary due to the NZ Post Delivery Network & ARBYMAE SWIM are not responsible for any delays or customs charges that may relate to your online purchases.
  • ARBYMAE SWIM do not process shipping Saturday through Sunday (working days only included with estimated shipping times).
  • Delivery times may increase during promotional periods.
  • Please allow 24hours for the warehouse to process your order if it was placed on a Weekend or Public Holiday
  • Once your order has been scanned you will receive a shipping email and you will be able to begin tracking your shipping.
  • Orders will be delivered between 7am and 9pm and will require a signature on delivery. If you’re not home when the delivery is attempted, the driver will leave a card in your mailbox including information on how to collect your parcel at your nearest NZ Post outlet.
  •  Once your parcel has been delivered to the shipping address, ARBYMAE SWIM takes no responsibility for any damage, loss or theft that may occur.

 

SWIMWEAR 

For hygiene reasons we kindly ask that if you may possibly opt for a return you MUST try bikinis on with underwear. ALL returned swimwear must be in new condition (unused, unworn, unaltered) and ALL tags and liners must be attached and in its original packaging. If these requirements are not met ARBYMAE SWIM have the ability to reject the return.

 

Before returning the product please ensure you email us at arbymaeswim@arbyandopal.com to ensure we can expect the return smoothly.

 

FAQs

 

Q: How do I return my order?

  • Make sure your item is in returnable condition (not worn, undamaged, original tags must be attached) and you must process the return within 7 days of purchase

  • We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame.

  • Send us a detailed email outlining the reasoning for your wish to return the product to arbymaeswim@arbyandopal.com

  • You will be required to organise the product to be sent back to ARBYMAE SWIM (we will give you shipping details via email) and we recommend using tracked shipping incase of losing the product in the mail. This order must be returned within 7 days from the date the return is lodged with us unless advised with a reasonable excuse before hand of which we are aware of. Please also have your order number on the returned package so we can easily identify it. 

  • Exchanges will be allowed but due to high demand we can't always guarantee that you desired size will be available at the time of exchange. Once we process your return we will refund and you will then be able to go back online to purchase the correct size.

  • We will then be in touch within 2-3 working days regarding your return. Please allow up to 14 working days to complete the process of your return

 

NOTE: ARBYMAE SWIM will not be responsible for the costs of returning any products for refunds/exchanges. We highly recommend the use of tracking when returning items incase of missing mail.

 

RETURN TYPES ARE AS FOLLOWS:

  • Full Priced Items: Are eligible for a full refund, store credit.

  • Any discounted Items: Are eligible for a store credit.

  • Discounted Items that are 50% or more will not be able to be returned.

 

Q: I have a faulty item, what do I do?

If you believe your item to be faulty, please send us an email on arbymaeswim@arbyandopal.com with a detailed explanation and photos of the fault. We will try our best to remedy your issue as soon as possible.

Faulty items need to be brought to our attention within the 7 day time period to ensure that the fault is not possibly stemmed from any other factors. 

 

Q: My shipping says my order has arrived, but it hasn’t. What do I do?

In instances like this, we suggest getting in contact with the courier service so they can get in touch with the courier who was in charge of your delivery. If they’re still unable to locate the item, send us a detailed email to arbymaeswim@arbyandopal.com and we will assist to lodge an investigation with them to resolve this inconvenience for you as quickly as possible. Please note that investigations may not always be successful as we have no control over the parcel once the parcel leaves our warehouse facility. 

 

 Got questions about shipping + returns?

Send us an email at arbymaeswim@arbyandopal.com

We will be in touch as soon as possible!